FREQUENTLY ASKED QUESTIONS
"Petal & Poppy"? That sounds like a flower shop...
Do you remember when I mentioned my personal journey of finding meaning in the midst of heartbreak? What I discovered was a deep need to ensure that my baby's life, however brief, could have a positive impact on others. As a therapist specializing in trauma treatment and driven by a strong passion for supporting women, I can now see that this path was divinely guided. Don't get me wrong; I would trade everything to hold my baby safely in my arms if it were possible here on this side of heaven. However, I can't, so I've chosen to find purpose within the pain.
Now, you may be curious about the name "Petal and Poppy Therapy." According to the Cambridge dictionary, "petal" is not just a noun; it can also be a verb, representing a friendly way of talking to someone, especially women and children. As a noun, "petal" is described as the beautiful and delicate leaf that protects a flower's reproductive parts. My baby, whom I will one day embrace and love in heaven, was meant to arrive in the month of August, which is why I chose "poppy" the August birth flower. This name reflects the profound journey that led me to this place of healing and support. We all have unique stories, but I want you to know that I not only have a passion for perinatal work, but I see you... I see you because, in some ways, we can relate in this pain. I know what it's like to be a woman (and all the things that come along with that, can I get an amen?), to lose my baby, and to feel like the world just keeps moving while mine has stopped. I know what it's like to struggle to get pregnant time and time again. I get it. I too, am 1 in 4.
What Telehealth Platform do you use & is it safe/confidential?
The SimplePractice Client Portal is a secure and easy way for you to communicate with your clinician, request appointments, sign documents, and even pay your appointment fees. SimplePractice is HIPAA compliant and HITRUST certified. The HITRUST framework is the gold standard of security certifications in the healthcare industry.
You can use the portal on a desktop or you can download the free Simplepractice app. The SimplePractice Client Portal mobile app lets you access your secure online portal while on the go. From the app, you can view and request appointments, make payments, send Secure Messages, and complete intake paperwork.
The first time that you log in to the Client Portal, click the link found in the welcome email you received from your clinician. Clicking the link will open a new tab in your browser where you’ll automatically get logged in.
The first time you log into the Client Portal, you’ll see a welcome message from your clinician. After you click Get Started, you’ll begin completing forms for your clinician. After signing some documents, you may be asked to fill out your contact details, demographics, credit card, and insurance information.
Online Booking lets you request, cancel, or reschedule appointments with your clinician. After submitting your request, you’ll get a confirmation email once your clinician approves the appointment. If they are not able to see you at that time, they will send you a different email, which will let you request another time.
Secure Messaging on the portal lets you message your clinician directly. Connect with your clinician from anywhere using any device, as long as you have internet connection.
Using the Client Portal, you can view your recent invoices, statements, superbills, and payments. You can also add a credit card and pay for your sessions.
It is a user friendly platform but don’t worry, if you have any trouble, don’t hesitate to reach out to me and I would be happy to answer any questions you may have :)
What is your cancellation/no-show policy?
In the event you are unable to keep your appointment, please reach out to me at your earliest convenience to either reschedule or cancel your session. I maintain a 48-hour cancellation policy, which means that if you don't attend your scheduled therapy session and fail to provide a 48-hour notice, the full session fee will be charged.
I established this policy to emphasize our mutual respect for each other's time and the value of our appointments. I acknowledge that unforeseen circumstances or emergencies can occur. Open and timely communication is highly appreciated.
May I include family members in my therapy sessions?
At Petal and Poppy Therapy, I recognize that healing and growth often extends beyond individual experiences. I offer the option to include family members or partners in therapy sessions when it can be beneficial to your progress. Whether you're looking to improve communication, address relationship challenges, or simply seek support as a team, our inclusive approach allows you to navigate these dynamics together. I believe that involving loved ones can foster understanding, empathy, and meaningful change, creating a supportive and collaborative environment for your journey towards greater well-being.
How much do you charge?
Pricing for a 50-minute therapy session is $120. Extended sessions are billed proportionally. Additional services like client-initiated check-ins between regular sessions and requested administrative tasks (such as insurance inquiries and treatment-related letters) are invoiced at your standard session rate, adjusted in 15-minute increments.
Do you take insurance?
I do not accept or handle insurance directly, however, I am happy to provide you with an insurance-ready receipt so that you can request reimbursement for your services.
If you're considering this option, kindly get in touch with your insurance provider to understand the particulars of your coverage.